1. How to Request a Cancellation
To cancel a confirmed holiday package, custom itinerary, or transportation booking with CRDPAY TRAVELS, you must send a formal written request via our online messaging platform or email. We cannot accept phone calls or informal text messages as valid proof for cancellation processing.
2. Cancellation Timeline and Charges
Since we secure hotel rooms and transportation well in advance, cancellation fees are calculated based on the exact date we receive your written notice:
- 30 Days or more prior to departure: A basic administrative fee equal to 10% of the total booking cost will be charged.
- 15 to 29 Days prior to departure: A cancellation penalty of 50% of the total booking cost will be applied.
- Under 14 Days prior to departure: A 100% cancellation fee is enforced, meaning no refunds will be issued.
3. Modifying Your Travel Dates
If you wish to change your travel dates rather than canceling entirely, you must notify us at least 20 days before your scheduled departure. All changes depend on the availability of regional hotels, seasonal price shifts, and a nominal processing fee. Approval is at our team's discretion.
4. Weather Disruptions & Operator Changes
In exceptional cases where severe weather, unexpected road closures, or safety concerns force our team and drivers to cancel a trip, we will provide you with alternate travel options. If these alternatives do not suit your schedule, a standard cancellation refund policy will be enacted.
5. Reach Out to Our Help Desk
To initiate a cancellation or to clarify any booking discrepancies, please send your details directly to the support team at CRDPAY ONLINE SOLUTIONS PRIVATE LIMITED via credpay.live@gmail.com.